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- No product returns or exchanges after 30 days, unless defective. In the case of defective merchandise, the item will be replaced with the identical item.
- No used makeup products can be returned or exchanged unless an allergic reaction is present and reaction needs to be shown to staff member or photographed.
- Gift Certificates cannot be refunded for cash.
Package Cancellation Policy:
- Package refunds are acceptable, if within 30 days of purchase, refunds are given as a store credit or refunded in the original form of payment, if paid in cash a company check will be issued within 7 days. Any service or product that has been rendered in the package will be pro-rated at regular price prior to refund.
- A package cancelled 31 days or more after purchase will be transferred to a store credit, services/products previously rendered will be pro-rated prior to refund.
- If you are more than 5 minutes late for your appointment, your appointment may be shortened or may need to be rescheduled, based on the Technicians schedule.
- If WE (Carillon Clinic) have to reschedule or cancel your appointment due to employee illness, booking errors, staff meetings, or educational events, we will extend any ‘dated offers’ by 30 days. i.e. bday card, quarterly promo etc.
- Evening and Saturday appointments may need to be held with a valid credit card or if you have a history of late cancellation or No Showing appointments. If you are holding a time slot with a credit card and Cancel inside of 24 hrs notice or No Show, you will be charged 1/2 of the service total, or a maximum of $50 whichever is the lesser amount.
The $50 Referral credit is valid on “qualifying referrals.” To be considered a “Qualifying Referral”, you must meet the criteria below:
1. The Refer-er must be an existing patient who has spent at least $100 with Carillon Clinic before they can share a referral card. The Refer-er cash can be used anytime after the new clients first qualifying transaction.
2. The Refer-ee (new client) referred by the existing client will receive a $50 credit at the time of their first service over $100.
*Carillon Clinic reserves the right to update or change our policies at any time. The most recent Policies will be posted on our website and available for viewing in all of our locations.